Frequently Asked Questions
Everything you need to know about our lighting and furniture collections.
What is the standard delivery timeframe for my order?
Delivery times vary depending on whether the item is in stock or made-to-order. Standard in-stock items typically arrive within 3-5 working days, while bespoke lighting and furniture may take 4-8 weeks.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and import duties are calculated at checkout based on your delivery location and the dimensions of the items ordered.
What is your return policy for home accessories?
We offer a 14-day return period for most standard items, provided they are in their original packaging and condition. Please note that custom-made or bespoke pieces are non-refundable.
Are your lighting products compatible with international voltages?
Most of our lighting is designed for UK/EU standards (220-240V), but many items can be wired for US (110V) requirements. Please contact our technical team before ordering to ensure compatibility.
Can I see products in person before purchasing?
Absolutely. You can visit our showrooms in London and Ludlow to view a curated selection of our lighting, furniture, and hardware collections and speak with our design consultants.
How do I track the status of my furniture delivery?
Once your order is dispatched, you will receive a confirmation email with a tracking link. For large furniture items, our specialist white-glove delivery team will contact you directly to schedule a convenient time slot.